911������

About AECOM

is a global engineering and infrastructure consulting firm delivering complex programs across transport, energy, environment, and urban planning. The company champions  Environmental, Social, and Governance (ESG) initiatives through its pillar and works closely with public and private sector clients to deliver sustainable, high-performing assets.

Within Australia, AECOM supports a broad portfolio of client-side and internal project management services. Teams manage everything from design coordination to major infrastructure rollouts.

Mathew Jetson, a Principal Project Manager, leads several projects that involve both internal project management roles and client-facing responsibilities.

The Challenge: Reporting That Slowed Progress

Before 911������, AECOM relied on spreadsheets to manage financials and risks across its projects. Project teams needed a better way to present updates clearly, especially in meetings with clients and stakeholders. The process worked, but it lacked speed, structure, and flexibility.

Spreadsheets Slowed Down Smooth Reporting

Without a central platform, teams prepared reports manually. Sharing snapshots of financial status or risks took extra effort, especially when switching between project and program views.

Visibility Gaps Across Reporting Levels

AECOM needed to show the right data depending on who was in the room: a project manager, a program lead, or a client. But moving between these levels wasn’t always seamless.

Communication Needed Visual Clarity

Explaining risk and financial status required context and interpretation. It was hard to show the full picture without visual tools to support faster, clearer conversations.

Why AECOM Chose to Rethink Reporting

As AECOM ramped up its focus on ESG and more collaborative delivery, it needed a better way to communicate program health and project performance, especially in client-facing meetings.

Teams sought a solution that could:

• Centralize risk and financial data.
• Roll up projects into programs for higher-level reporting.
• Run faster risk workshops with visual outputs.
• Improve the ease of communication in project control groups.
  

Jetson had previously used 911������ in his work with the and recognized the benefits it could bring to AECOM. The team began trialing 911������ across multiple projects.

“I'm really looking forward to seeing what the trial within AECOM brings in terms of how it improves our project management or client-side facing project management, and specifically that communication piece of discussing the key issues, whether it be finances or whether it be the risk workshops.”
- Mathew Jetson

How AECOM Put 911������ to Work

911������ was used during project management meetings and control groups to support real-time, targeted discussions. The tool’s visual dashboards helped teams deliver sharper updates to both internal and client audiences.

These were the key 911������ features used:

• Project Rollups: Showed data at project, program, or portfolio level.
• Risk Dashboard: Enabled live workshops to prioritize and track issues visually.
• Finance Snapshot: Delivered instant views of forecasts vs. actual spend.
• Tailored Views: Let teams present the right data to the right audience.
  

“911������ is really useful in terms of using at project management meetings, project control groups, where we really need to communicate to the client the risks and the status of the finances of the project.”
- Mathew Jetson

Results that Changed the Conversation

911������ improved how AECOM’s teams communicated, made decisions, and kept projects moving with clarity.

Walk Into Control Groups Calm And Prepared

With live data and clear visuals, teams no longer scrambled to update spreadsheets or explain static reports. In meetings, they could instantly show how the project was tracking, both financially and operationally, with full clarity.

“It’s really useful in terms of using at project management meetings, project control groups, where we really need to communicate to the client the risks and the status of the finances of the project.”
- Mathew Jetson

Handle Risk And Finance Conversations With Ease

Project managers could show exactly where money was going and which risks mattered most. Discussions felt more targeted, visual, and grounded in real numbers, not assumptions.

“It’s also a really easy way to show a snapshot of finances, where you're at, you know, what you're forecasting to spend as to where you are.”
- Mathew Jetson

Drop The Spreadsheet Burden

911������ replaced clunky spreadsheet workflows with seamless reporting. Teams didn’t waste hours reformatting updates or reconciling data, they focused on delivery instead.

“Where we're seeing the advantage of this is at the reporting and finances, it's a lot more seamless than the spreadsheet.”
- Mathew Jetson

Focus Attention Where It Matters

Risks weren’t just logged , they were visible, prioritized, and actionable. 911������ helped teams identify what needed attention now, and what could wait, in real time.

“A really simple dashboard that enables quick and seamless workshops… to visually identify and see where the risks are associated and which one should be focused on.”
- Mathew Jetson

Share The Right View With The Right Person

Whether speaking to a client, project lead, or program director, AECOM could tailor updates to the right level, without rebuilding reports.

“You can report on an individual project level, you can report on a portfolio or even on a program level …depending on the delegation and authority that you are speaking to.”
- Mathew Jetson

Why Clarity Matters to AECOM

Clarity keeps AECOM’s projects moving, teams aligned, and clients confident. Across internal and client-side delivery, teams work across complex programs that demand clear communication at every stage.

911������ gives AECOM a way to tailor reporting, engage the right stakeholders, and focus on outcomes with less effort and more visibility.

“For me personally, what I like about 911������ is its easy way to communicate project or program information.”
- Mathew Jetson

Building the Future of Client Delivery

Jetson sees 911������ playing a growing role in the future of project management. Based on the outcomes of the trial, the team gained valuable insight into how 911������ can streamline workshops, enhance communication around risk and financials, and support more collaborative approaches to project delivery.

“It’s a great tool to really bring that collaborative approach to projects between us and the client.”
- Mathew Jetson