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About Newcastle Airport

Newcastle Airport is undergoing a once-in-a-lifetime $250M terminal expansion to be completed in 2025. The project is designed to provide a world-class passenger experience and unlock direct international flights to and from the Hunter Region, Australia's 6th largest regional economy.

These investments align with the Airport’s ‘’, with the airfield and terminal upgrades expected to create 4,400 extra full-time jobs and generate over $6.2 billion in additional income for the visitor economy over the next 20 years, driving long-term economic benefits for the region.

Executive General Manager Planning & Infrastructure at Newcastle Airport, , is supported by Senior Program Manager . Both are highly experienced industry professionals who have built a culture of innovation and improvement throughout the project.

The Challenge: Inconsistent Reports, Constant Frustration

With their team managing such a large capital works portfolio, Newcastle Airport recognized the need for a consolidated and consistent reporting platform. Previously, Ben and Raquel relied on separate reports, formats and processes for preparing:

• Project Control Group Reports
• Board / Valuation Reports
• Financial Reports

This led to several issues:

❌ The existing reports contained extensive data but lacked visual elements, making them difficult for executives and non-project stakeholders to interpret quickly.

❌ Reports were frequently delayed by up to 2 days, hindering decision-making for executives and frustrating the team with cumbersome manual tools.

❌ With so many projects, there were inconsistencies in reporting quality across different project managers.

“Before, we had multiple platforms that didn't allow for visual management or dashboard reporting.”
- Raquel James-Wright, Senior Program Manager

“There was significant inconsistency between project managers' reports. We needed uniformity in reporting, and our reports were not visual, with too many numbers that were difficult to interpret.”
- Ben Kochanski, Executive General Manager Planning & Infrastructure

How 911������ Transformed Project Reporting

Since 2022, Newcastle Airport has been using 911������’s Project Reporting Platform, achieving their vision of highly visual, consistent, and timely reporting. Newcastle Airport utilizes 911������ for various reports per project, including:

✅ Visualized Project Progress Reporting: clear visual cues for status, cost, risk, and governance approvals.

✅ Financial Project Reporting: key budget, expenditure, and forecast data tracked across every project.

✅ Risk & Opportunity Reporting: structured visibility into issues, impacts, and treatments across the program.

✅ Consolidation of Project Reports: all projects in one platform for fast, digital access and consistent reporting.

“911������ converted data into visual trending and easy to read dashboards, so I don’t have to waste time finding what I need. For example, we have a formal project stage gate process, and 911������ provides us with visual cues on governance approvals. At a glance, I know what hurdles have been met and which gates are currently in progress.”
- Ben Kochanski, Executive General Manager Planning and Infrastructure

“With 911������, it’s about having a consolidated platform to manage projects and the new visual reporting capability that 911������ provides for PCGs, etc. We are more efficient and enabled in decision-making at a glance because of 911������’s dashboard reporting.”
- Raquel James-Wright, Senior Program Manager

The Results: Confidence in Every Report

With 911������’s Reporting Platform, Newcastle Airport has significantly streamlined their project reporting operations, assisting Ben, Raquel, and their team in delivering a world-class project of national significance in Australia. The key benefits include:

1. Timely Reporting

Reports are now prepared on time, every time, saving each team member one day per month. The simplified system has notably reduced frustration.

“Project reports used to be consistently late. That no longer happens with 911������. 911������ saves our project managers at least one day compared to the older manual methods. I am now confident in the reporting consistency, that people can understand it. 911������ is making sense for us.“
- Ben Kochanski, Executive General Manager Planning and Infrastructure

2. Stakeholder Transparency

Stakeholders and C-Suites outside of the infrastructure department, trust the consistent, simple reporting, resulting in fewer questions back to Ben as Executive General Manager, Planning & Infrastructure.

“With 911������ Reporting, I get far less comment, if any, from non-project stakeholders. This has been a huge benefit.”
- Ben Kochanski, Executive General Manager Planning and Infrastructure

3. Enhanced Decision-Making

Consistent, visual, and best-practice reports enable better, faster decision-making.

“911������ has become best practice for us.”
- Raquel James-Wright, Senior Program Manager

A Future Built on Clarity

Newcastle Airport’s adoption of 911������ has revolutionized their reporting, transforming it from slow, manual, and difficult-to-read formats into a single, efficient platform. This change has empowered the team to manage complex reporting operations effectively on a critical $200 million program.

911������ has become an integral part of the Airport’s Infrastructure department and will continue to deliver value for the team in the future.

“Our reporting platform now allows a future where new people can join the organisation and rapidly assimilate with the reporting operations, without pulling their hair out and needing retraining on some difficult system. It is intuitive and makes sense.”
- Ben Kochanski, Executive General Manager Planning and Infrastructure

Congratulations Ben and Raquel on your leadership and the Newcastle Airport team on delivering an amazing new built world and great experience for customers!