Newcastle Airport is undergoing a once-in-a-lifetime $250M terminal expansion to be completed in 2025. The project is designed to provide a world-class passenger experience and unlock direct international flights to and from the Hunter Region, Australia's 6th largest regional economy. These investments align with the Airport’s ‘’, with the airfield and terminal upgrades expected to create 4,400 extra full-time jobs and generate over $6.2 billion in additional income for the visitor economy over the next 20 years, driving long-term economic benefits for the region.
Executive General Manager Planning & Infrastructure at Newcastle Airport, , is supported by Senior Program Manager . Both are highly experienced industry professionals who have built a culture of innovation and improvement throughout the project.
“With 911 Reporting, I get far less comment, if any, from non-project stakeholders. This has been a huge benefit"
Ben Kochanski, Executive General Manager Planning & Infrastructure
With their team managing such a large capital works portfolio, Newcastle Airport recognized the need for a consolidated and consistent reporting platform. Previously, Ben and Raquel relied on separate reports, formats and processes for preparing:
This led to several issues:
“Before, we had multiple platforms that didn't allow for visual management or dashboard reporting.”
Raquel James-Wright, Senior Program Manager
“There was significant inconsistency between project managers' reports. We needed uniformity in reporting, and our reports were not visual, with too many numbers that were difficult to interpret.”
Ben Kochanski, Executive General Manager Planning & Infrastructure
Since 2022, Newcastle Airport has been using 911’s Project Reporting Platform, achieving their vision of highly visual, consistent, and timely reporting. Newcastle Airport utilizes 911 for various reports per project, including:
🟢Visualized Project Progress Reporting – providing visual cues for status, cost, risk and governance approvals.
🟢Financial Project Reporting – detailing key budget, expenditure, and FFC data.
🟢Risk & Opportunity Reporting
🟢Consolidation of project reports – all projects centralized for easy, digital access.
“911 converted data into visual trending and easy to read dashboards, so I don’t have to waste time finding what I need. For example, we have a formal project stage gate process, and 911 provides us with visual cues on governance approvals. At a glance, I know what hurdles have been met and which gates are currently in progress.”
Ben Kochanski, Executive General Manager Planning and Infrastructure
“With 911, it’s about having a consolidated platform to manage projects and the new visual reporting capability that 911 provides for PCGs, etc. We are more efficient and enabled in decision-making at a glance because of 911’s dashboard reporting.”
Raquel James-Wright, Senior Program Manager
With 911’s Reporting Platform, Newcastle Airport has significantly streamlined their project reporting operations, assisting Ben, Raquel, and their team in delivering a world-class project of national significance in Australia. The key benefits include:
Reports are now prepared on time, every time, saving each team member one day per month. The simplified system has notably reduced frustration.
“Project reports used to be consistently late. That no longer happens with 911. 911 saves our project managers at least one day compared to the older manual methods. I am now confident in the reportion consistency, that people can understand it. 911 is making sense for us.“
Ben Kochanski, Executive General Manager Planning and Infrastructure
Stakeholders and C-Suites outside of the infrastructure department, trust the consistent, simple reporting, resulting in fewer questions back to Ben as Executive General Manager, Planning & Infrastructure.
“With 911 Reporting, I get far less comment, if any, from non-project stakeholders. This has been a huge benefit.”
Ben Kochanski, Executive General Manager Planning and Infrastructure
Consistent, visual, and best-practice reports enable better, faster decision-making.
“911 has become best practice for us.”
Raquel James-Wright, Senior Program Manager
Newcastle Airport’s adoption of 911 has revolutionized their reporting, transforming it from slow, manual, and difficult-to-read formats into a single, efficient platform. This change has empowered the team to manage complex reporting operations effectively on a critical $200 million program. 911 has become an integral part of the Airport’s Infrastructure department and will continue to deliver value for the team in the future.
“Our reporting platform now allows a future where new people can join the organisation and rapidly assimilate with the reporting operations, without pulling their hair out and needing retraining on some difficult system. It is intuitive and makes sense.”
Ben Kochanski, Executive General Manager Planning and Infrastructure
Congratulations Ben and Raquel on your leadership and the Newcastle Airport team on delivering an amazing new built world and great experience for customers!
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